For any internet banking, account enquiries or to order an eftpos card and your account number begins with the prefix '38' please call Client Care
0800 333 238 (+64 4 382 1768) or email Client Care
For any internet banking, account enquiries or to order an eftpos card and your account number begins with the prefix '12' please call Customer Care on:
0800 500 173 (+64 9 487 9991) or email Customer Care
Monday - Friday: 8am - 5.30pm
Your feedback is very important to us. If you feel that we’ve let you down in any way, we’d like to know about it so we can do our best to resolve things.
Here are the ways you can go about giving us feedback:
Our staff will attend to the matter and set in motion whatever action is appropriate to resolve your situation.
If after speaking with one of our Representatives you are not satisfied, you should contact a member of the New Zealand Home Loans Head Office Management Team on 07 839 0998.
If you remain dissatisfied with the way your complaint has been handled and are unable to gain a satisfactory resolution, then you can refer the matter to our nominated disputes resolution service. From November 2010 New Zealand Home Loans has been a member of the Financial Disputes Resolution (FDR) scheme, the contact details for which are:Freephone 0508 337 337 or Freepost 231075, PO Box 5730, Wellington 6145.