Contact Us

Get in touch with NZHL

Are you a current NZHL client?

How did you hear about us?

Please let us know who recommended you so we can give them a big high five next time we see them!

Do you currently have a home loan?

How can we help?

Approximate amount of current home loan

Approximate value of current home

Approximate annual income

Approximate amount of current home loan or approximate amount you wish to borrow

Approximate value of current home or approximate amount you wish to offer

Approximate annual income

How can we help?

Approximate value of property you would like to buy

Approximate amount you wish to borrow

Approximate annual income

If you see this, do not fill out.

You might find what you are looking for on our FAQ page

NZHLtransact clients:

For any internet banking, account enquiries or to order an eftpos card and your account number begins with the prefix '38' please call Client Care

0800 333 238 (+64 4 382 1768) or email Client Care

Monday - Friday: 8am - 8pm
Saturday - Sunday: 9am - 4pm
NZHLonline customers:

For any internet banking, account enquiries or to order an eftpos card and your account number begins with the prefix '12' please call Customer Care on:

0800 500 173 (+64 9 487 9991) or email Customer Care

Monday - Friday: 8am - 5.30pm

Complaints

Your feedback is very important to us. If you feel that we’ve let you down in any way, we’d like to know about it so we can do our best to resolve things.

Here are the ways you can go about giving us feedback:

  • Talk to your New Zealand Home Loans Consultant
  • Email us at info@nzhl.co.nz or get in touch using the form above
  • Phone us on 0800 332 837

Our staff will attend to the matter and set in motion whatever action is appropriate to resolve your situation.

If after speaking with one of our Representatives you are not satisfied, you should contact a member of the New Zealand Home Loans Head Office Management Team on 07 839 0998.

If you remain dissatisfied with the way your complaint has been handled and are unable to gain a satisfactory resolution, then you can refer the matter to our nominated disputes resolution service. From November 2010 New Zealand Home Loans has been a member of the Financial Disputes Resolution (FDR) scheme, the contact details for which are:Freephone 0508 337 337 or Freepost 231075, PO Box 5730, Wellington 6145.