NZHL Online

Customer Care

For any internet banking, account enquiries or to order an eftpos card and your account number begins with the prefix ’12’ please call Customer Care on:

0800 500 173 (+64 9 487 9991) available Monday – Friday 8am-5.30pm

or email Customer Care

SWIFT code is a standard format of Bank Identifier Codes (BIC) and it is a unique identification code for a particular bank.

These codes are used when transferring money between banks, particularly for international wire transfers.

If your account number begins with ’12’ the swift code you need is SWIFT code: ASBBNZ2A.

Frequently Asked Questions

Just contact our Customer Care team on 0800 500 173 (+64 9 487 9991) to have your password reset (Mon - Fri 8am - 5.30pm). Note: for security reasons your password cannot be reset via email

To order a new card just contact our Customer Care team on 0800 500 173 (+64 9 487 9991) (Mon - Fri 8am - 5.30pm).

Yes, our EFTPOS cards can be used overseas. You can use this at any ATMs that display the PLUS logo (as shown on the back of your card). Additional fees may apply. Please refer to the Fees and Limits Guide or contact us for details.

The ‘Bank’ is ASB Bank and the ‘Branch’ is New Zealand Home Loans. Please send to New Zealand Home Loans, Customer Care, PO Box 33 845, Takapuna, Auckland.

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