NZHLtransact

Client Care

NZHLtransact clients:

For any internet banking, account enquiries or to order an eftpos card and your account number begins with the prefix ’38’ please call Client Care on:

0800 333 238 (+64 4 382 1768) or email Client Care
Monday – Friday: 8am – 8pm
Saturday – Sunday: 9am – 4pm

You can order an eftpos card online at nzhltransact.co.nz
(simply select ‘Settings and Services’ and then ‘Order New Zealand Home Loans Card’).

Please note: if your card has been lost or stolen you will need to cancel your current card first by calling the above number or emailing callcentre@nzhltransact.co.nz.

SWIFT code is a standard format of Bank Identifier Codes (BIC) and it is a unique identification code for a particular bank. These codes are used when transferring money between banks, particularly for international wire transfers.

If your account number begins with ’38’ the swift code you need is SWIFTcode: KIWINZ22

Frequently Asked Questions

Just contact our Client Care team directly on 0800 333 238 (+64 4 382 1768) to have your password reset (Mon - Fri 8am - 8pm, Sat/Sun 9am - 4pm). Note: for security reasons your password cannot be reset via email

You can order a new card online* at www.nzhltransact.co.nz (simply select 'Settings and Services' and then 'Order New Zealand Home Loans Card'). For assistance please contact Client Care on 0800 333 238 (+64 4 382 1768). *If your card has been lost, stolen or needs replacing due to wear you will need to cancel your current card first which can also be done online at www.nzhltransact.co.nz.

Yes, our EFTPOS cards can be used overseas. You can use this at any ATMs that display the CIRRUS logo.

The ‘Bank’ is Kiwibank and the ‘Branch’ is Wellington, PO Box 2082. Please send to New Zealand Home Loans, Client Care, PO Box 2082, Wellington 6140

Contact Us

If you see this, do not fill out.