Severe Weather Update

At NZHL, we’re thinking of everyone affected by the recent severe weather events.

We understand this is a stressful time for many. If you have been impacted and need support, please see below for details.

If you’re unsure who to talk to or need other assistance, please reach out to your NZHL Mortgage Mentor, we’re here to help.

Our local offices are operating however, please call before visiting. For contact details, click here.

If you are unable to make contact, please call our support office on 0800 332 837.

For insurance claims:
Vero – urgent claims can be lodged by calling 0800 800 134. Please note wait times will be longer than usual.

Non-urgent claims can be emailed to [email protected].

Please include your policy number in the subject line alongside ‘00521’ or ‘weather event’.

In the email, please include a brief description of what has happened and the damage and photo evidence where possible.

Tower – To lodge your claim online, visit – https://www.tower.co.nz/claims/.

If you need to speak to a representative, you can call 0800 379 372. Please note they are currently receiving a high volume of calls, and wait times are longer than usual.

Tower has also provided helpful tips for after flooding; click here to view – https://www.tower.co.nz/discover/what-to-do-flood/.

For financial support:

Your NZHL Mortgage Mentor can support you and your lender to find the right financial support package for you.

Please call your local office for assistance – for contact details, click here. 

Alternatively, you can contact your lender direct on:

Kiwibank – 0800 333 238
ASB – 0800 500 173

Safety always takes priority – please follow the advice and instructions from Civil Defence and other authorities.

Stay safe,
Your NZHL Team.