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With offices nation wide, staffed by passionate local business owners and their teams, we’re Passionately Kiwi, Passionately Local, and here to help.
Complaints
Your feedback is very important to us. If you’d like to provide feedback or feel that we’ve let you down in any way, we’d like to know about it so we can do our best to resolve things.
NZHL has a 3 stage complaints process for this purpose:
1. Start with your local office - If you have a problem or concern please talk to your local office, details of your local office can be found here on our website. They will do everything they can to resolve your issue.
3. Disputes resolution service - If you are still not happy with the resolution provided or with the way your complaint was handled by NZHL, you can escalate the matter to our nominated disputes resolution service. NZHL is a member of Financial Services Complaints Limited (FSCL). FSCL is an independent dispute resolution service and is free for NZHL clients. The contact details for FSCL are: Freephone 0800 347 257 or email [email protected]
NZHL is a member of Financial Services Complaints Limited (FSCL). FSCL is an independent dispute resolution service and is free for NZHL clients. The contact details for FSCL are: Freephone 0800 347 257 or email [email protected]