Your feedback is very important to us. If you’d like to provide feedback or feel that we’ve let you down in any way, we’d like to know about it so we can do our best to resolve things. NZHL has an established complaints process for this purpose:
- Please talk to your local NZHL representative in the first instance
If after speaking with one of our local representatives you are not satisfied, please complete our complaints form, alternatively email us on [email protected] or call us on 0800 332 837. Your issue or concern will be fully reviewed / investigated by NZHL Support Office representatives in line with our complaints procedures. If you remain dissatisfied with the way your complaint has been handled and are unable to gain a satisfactory resolution, then you can refer the matter to our nominated disputes resolution service. From November 2010 New Zealand Home Loans has been a member of the Financial Disputes Resolution Service (FDRS), the contact details for which are: Freephone 0508 337 337 or Freepost 231075, PO Box 2272, Wellington 6140, email [email protected] This service is free of charge.