Support for those impacted by Otago flood damage.

Our thoughts are with everyone affected by the recent flooding events.

For those impacted support may be available from your provider. Details are as follows:

Insurance 

  • Vero – Claims can be lodged online at Claims | Vero or by calling 0800 227 787.

When submitting your claim, please include a brief description of the event (e.g. weather event) and any damage, along with photo evidence if possible.

For emergency repairs or accommodation, call 0800 800 134, or for more information visit, Cover for natural hazard claims | Vero.

  • Tower – To lodge your claim online, visit www.tower.co.nz/claims/. If you need to speak to a representative, call 0800 379 372.
  • Fidelity Life – customers in affected areas directly suffering financial hardship due to the recent flooding can apply to have their premiums waived for up to 3 months without affecting their insurance protection.

    Terms and Conditions apply. For more information or to apply contact your local NZHL Mortgage Mentor.

Financial support

Your NZHL Mortgage Mentor can work with you and your lender to find the right financial support package for you. Please reach out to your local office as your first point of contact. For contact details, click here.

Additionally, there are Ministry of Social Development (MSD) civil defence payments available for those affected in the Dunedin area. In most cases, your income and assets do not impact your eligibility. You don’t need to be on a benefit, and non-residents may also qualify.

These payments can help with:

  • Emergency food, clothing, and bedding if yours has been damaged or destroyed
  • Costs if you’ve had to leave your home
  • Payment for providing evacuees accommodation in your home, at a marae, or a community centre.

For more information or to apply call Work and Income on 0800 400 100 (open Monday 7 October, from 8 am-6 pm) or visit workandincome.govt.nz.

Important Safety Reminder

Safety is the top priority. Please follow instructions from Civil Defence and other authorities in affected areas.

If you’re unsure who to contact or need further assistance, please reach out to your local NZHL Mortgage Mentor, we’re here to help. To find their contact details, click here.