Holiday hours & contact information
Our offices will be closed for the Christmas & New Year break as our team takes a well-deserved break.
Need urgent assistance?
Call us on 0800 332 837.
You can also reach out to your lender directly — they’ll be available on weekdays (excluding public holidays).
Please note:
- Our suppliers will operate with reduced staff during this period, so response times may be longer than usual.
- Insurance claims can be lodged via your provider’s website.
Kiwibank (account numbers beginning with ’38’)
P: 0800 333 238 (+64 4 382 1768)
E: Client Care
Opening hours:
- Monday – Friday: 8:00 am – 8:00 pm
- Saturday – Sunday: 8:00 am – 4:30 pm
- Public Holidays: 8.00 am – 4.30 pm (closed Christmas Day & Boxing Day)
ASB Clients (account numbers beginning with ’12’)
P: 0800 500 173 (+64 9 487 9991)
E: Client Care
Opening hours:
- Monday – Friday: 8:00 am – 8:30 pm
- Closed on public holidays
Lost or stolen card:
- From New Zealand 0800 500 173
- From overseas +64 9 487 9991 (toll charges apply)
Booster office closure
Booster office closes 24th December 2 pm, reopening on 8 am Monday, 5th January 2026
Last day for deposits – 10 am Tuesday 23rd December 2025
Last Day for partial withdrawals – 10 am Tuesday 22nd December 2025
Last Day for full withdrawals and account closures – 18th December 2025
*Note: Full withdrawals and account closures requested after the cut-off cannot be guaranteed to be completed before the Christmas/New Year break
Nationwide NZHL Office closure
| Office Name | Closure | Reopened |
| NZHL Kerikeri | 19th December 2025 | 12th January 2026 |
| NZHL Whangarei | 18th December 2025 | 5th January 2026 |
| NZHL Whangarei South | 19th December 2025 | 12th January 2026 |
| NZHL North West Auckland | Remains Open | |
| NZHL Rodney | Closed on public holidays | |
| NZHL Glenfield | 19th December 2025 | 12th January 2026 |
| NZHL Northcote | 23rd December 2025 | 5th January 2026 |
| NZHL North Harbour | 23rd December 2025 | 5th January 2026 |
| NZHL Northern Bays | 23rd December 2025 | 5th January 2026 |
| NZHL Wairau | 3rd December 2025 | 5th January 2026 |
| NZHL Takapuna | 23rd December 2025 | 11th January 2026 |
| NZHL Mt Eden | 19th December 2025 | 15th January 2026 |
| NZHL Metro | 24th December 2025 | 12th January 2026 |
| NZHL Auckland Central | 25th December 2025 | 11th January 2026 |
| NZHL Newmarket | 17th December 2025 | 12th January 2026 |
| NZHL Epsom | 19th December 2025 | 5th January 2026 |
| NZHL Massey West | 23rd December 2025 | 5th January 2026 |
| NZHL West Auckland | Closed on public holidays | |
| NZHL Manukau | 19th December 2025 | 5th January 2026 |
| NZHL Waitakere | 17th December 2025 | 1st February 2026 |
| NZHL Remuera | 23rd December 2025 | 5th January 2026 |
| NZHL Sylvia Park | 19th December 2025 | 12th January 2026 |
| NZHL Ormiston | 19th December 2025 | 12th January 2026 |
| NZHL Karaka | 19th December 2025 | 5th January 2026 |
| NZHL Pukekohe | 19th December 2025 | 12th January 2026 |
| NZHL Thames | 22nd December 2025 | 12th January 2026 |
| NZHL Waikato | 19th December 2025 | 12th January 2026 |
| NZHL Hamilton | 19th December 2025 | 14th January 2026 |
| NZHL Hamilton Metro | 23rd December 2025 | 14th January 2026 |
| NZHL Huntington | 19th December 2025 | 12th January 2026 |
| NZHL Rototuna | 24th December 2025 | 6th January 2026 |
| NZHL Melville | 19th December 2025 | 5th January 2026 |
| NZHL Hamilton CBD | 19th December 2025 | 18th January 2026 |
| NZHL Cambridge | 23rd December 2025 | 5th January 2026 |
| NZHL Te Awamutu | 23rd December 2025 | 5th January 2026 |
| NZHL Tauranga | 23rd December 2025 | 14th January 2026 |
| NZHL Papamoa | 24th December 2025 | 12th January 2026 |
| NZHL Whakatane | 23rd December 2025 | 27th January 2026 |
| NZHL Rotorua City | 24th December 2025 | 12th January 2026 |
| NZHL Taupo | 24th December 2025 | 12th January 2026 |
| NZHL Gisborne | 19th December 2025 | 12th January 2026 |
| NZHL Hawkes Bay | 24th December 2025 | 5th January 2026 |
| NZHL Taranaki | 23rd December 2025 | 12th January 2026 |
| NZHL Egmont | 19th December 2025 | 12th January 2026 |
| NZHL Palmerston North | 23rd December 2025 | 13th January 2026 |
| NZHL Manawatu | 17th December 2025 | 5th January 2026 |
| NZHL Levin | 23rd December 2025 | 13th January 2026 |
| NZHL Wellington Coastal | 23rd December 2025 | 5th January 2026 |
| NZHL Wellington City | 19th December 2025 | 5th January 2026 |
| NZHL Kapiti Coast | 18th December 2025 | 12th January 2026 |
| NZHL Harbour City | 22nd December 2025 | 14th January 2026 |
| NZHL Wellington Central | Open via phone and email | |
| NZHL Paraparaumu | 22nd December 2025 | 12th January 2026 |
| NZHL Johnsonville | 19th December 2025 | 5th January 2026 |
| NZHL Lambton Quay | 22nd December 2025 | 12th January 2026 |
| NZHL Mana | 24th December 2025 | 5th January 2026 |
| NZHL Nelson Bays | 23rd December 2025 | 5th January 2026 |
| NZHL Nelson | 19th December 2025 | 12th January 2026 |
| NZHL Blenheim | 23rd December 2025 | 5th January 2026 |
| NZHL West Coast | 23rd December 2025 | 12th January 2026 |
| NZHL Christchurch East | 23rd December 2025 | 6th January 2026 |
| NZHL Papanui | 23rd December 2025 | 12th January 2026 |
| NZHL Christchurch Urban | 22nd December 2025 | 8th January 2026 |
| NZHL Christchurch North West | 22nd December 2025 | 8th January 2026 |
| NZHL Christchurch North | 22nd December 2025 | 12th January 2026 |
| NZHL Christchurch | 24th December 2025 | 5th January 2026 |
| NZHL Whitmore | 23rd December 2025 | 6th January 2026 |
| NZHL Canterbury Metro | 19th December 2025 | 8th January 2026 |
| NZHL Pegasus Bay | 19th December 2025 | 12th January 2026 |
| NZHL Garden City | 19th December 2025 | 8th January 2026 |
| NZHL Ashburton | 23rd December 2025 | 12th January 2026 |
| NZHL Timaru | 23rd December 2025 | 12th January 2026 |
| NZHL Southern Lakes | 19th December 2025 | 12th January 2026 |
| NZHL Dunedin Metro | 22nd December 2025 | 12th January 2026 |
The NZHL Team wish you a happy (and safe) holiday.