Weather Event Information

At NZHL, our thoughts are with everyone affected by the recent weather events.

We understand this is a stressful time. If you’ve been impacted and need support, please refer to the information below.

If you’re unsure who to speak to or require further assistance, please reach out to your NZHL Mortgage Mentor – we’re here to help.

Our local offices are open and operating. For contact details, click here.

If you’re unable to reach your local office, please call our Support Office on 0800 332 837.

For Insurance Claims:

Vero:

Urgent claims: Call 0800 800 134 (please note, wait times may be longer than usual).
Non-urgent claims: Email [email protected].
- Include your policy number in the subject line, along with ‘00521’ or ‘weather event’.
- In the email, provide a brief description of the incident, details of the damage, and include photo evidence if available.

Tower:

Lodge your claim online at https://www.tower.co.nz/claims/.
To speak to a representative, call 0800 379 372 (please note, wait times may be longer than usual).

Tower has also provided helpful tips on what to do after flooding: Click here to view.

For Financial Support:

Your NZHL Mortgage Mentor can work with you and your lender to help find the right financial support package for your situation.

Please call your local NZHL office – for contact details, click here.

Alternatively, you can contact your lender directly on:

Your safety is our priority – please continue to follow advice from Civil Defence and other official authorities.

Stay safe,
The NZHL Team