Holiday hours and contact information

Our team will be taking a well-deserved break over the summer holidays.

If you require urgent assistance, please call 0800 332 837.

Alternatively, you can contact your lender who remains open on weekdays (excluding public holidays).

Please note our suppliers will have skeleton staff over the holidays so wait times may be longer than usual. Insurance claims can be submitted on your provider’s website.

Kiwibank (account numbers beginning with ’38’)

P: 0800 333 238 (+64 4 382 1768)
E: Client Care

Opening hours:

  • Monday – Friday: 8:00 am – 8:00 pm
  • Saturday – Sunday: 9:00 am – 4:00 pm
  • Public Holidays: 8.00 am – 4.30 pm (closed Christmas Day & Boxing Day)

ASB Clients (account numbers beginning with ’12’)

P: 0800 500 173 (+64 9 487 9991)
E: Client Care

Opening hours:

  • Monday – Friday: 8:00 am – 5:30 pm
  • Closed on public holidays

Lost or stolen card: 

  • From New Zealand 0800 500 173
  • From overseas +64 9 487 9991 (toll charges apply)

Booster KiwiSaver Scheme Fund – Office Closure

Closed: 2 pm, Tuesday, 24th December 2024
Reopen: 8 am, Friday, 3rd January 2025

  • Deposits for Investment: Close of Business (COB) Monday, December 23
  • Partial Withdrawals: 10 AM, Friday, December 20
  • Full Withdrawals/Account Closures: 10 AM, Tuesday, December 17

*Note: Full withdrawals and account closures requested after the cut-off cannot be guaranteed to be completed before the Christmas/New Year break.

Nationwide NZHL Office closure

Office Name Closed  Reopened
NZHL Kerikeri 20th December 2024 6th January 2025
NZHL Whangarei 24th December 2024 13th Janaury 2025
NZHL Whangarei South 20th December 2024 6th January 2025
NZHL Rodney  Closed on public holidays
NZHL Glenfield 20th December 2024 13th January 2025
NZHL Northcote  Closed on public holidays
NZHL North Harbour 20th December 2024 6th January 2025
NZHL Northern Bays 20th December 2024 6th January 2025
NZHL Wairau 23rd December 2024 13th January 2025
NZHL Takapuna 20th December 2024 6th January 2025
NZHL Mt Eden 21st December 2024 15th January 2025
NZHL Newmarket 20th December 2024 13th January 2025
NZHL Metro 23rd December 2024 13th January 2025
NZHL Auckland Central 22nd December 2024 13th January 2025
NZHL Auckland City 22nd December 2024 3rd January 2025
NZHL Epsom 21st December 2024 2nd January 2025
NZHL West Auckland Closed on public holidays
NZHL Manukau 23rd December 2024 13th January 2025
NZHL Waitakere 20th December 2024 13th January 2025
NZHL Remuera 20th December 2024 13th January 2025
NZHL Eastern Bays 24th December 2024 13th January 2025
NZHL Sylvia Park 20th December 2024 6th January 2025
NZHL Ormiston 23rd December 2024 6th January 2025
NZHL Karaka 20th December 2024 13th January 2025
NZHL Pukekohe 20th December 2024 6th January 2025
NZHL Thames 20th December 2024 13th January 2025
NZHL Waikato 23rd December 2024 13th January 2025
NZHL Hamilton 20th December 2024 13th January 2025
NZHL Hamilton Metro 20th December 2024 8h January 2025
NZHL Huntington 20th December 2024 13th January 2025
NZHL Rototuna 23rd January 2024 13th Janaury 2025
NZHL Melville Unavailable
NZHL Hamilton CBD 23rd December 2024 6th January 2024
NZHL Hamilton 20th December 2024 13th January 2025
NZHL Hamilton Metro 20th December 2024 8th January 2025
NZHL Huntington 20th December 2024 13th January 2025
NZHL Cambridge 20th December 2024 6th January 2025
NZHL Te Awamutu 20th December 2024 13th January 2025
NZHL Tauranga 23rd December 2024 13th January 2025
NZHL Papamoa 20th December 2024 13th January 2025
NZHL Whakatane 20th December 2024 20th January 2025
NZHL Rotorua City 20th December 2024 13th January 2025
NZHL Taupo 20th December 2024 13th January 2025
NZHL Gisborne 20th December 2024 13th January 2025
NZHL Hawkes Bay 20th December 2024 13th January 2025
NZHL Taranaki 20th December 2024 13th January 2025
NZHL Egmont 20th December 2024 13th January 2025
NZHL Palmerston North 20th December 2024 7th January 2025
NZHL Manawatu 18th December 2024 13th January 2025
NZHL Levin 20th December 2024 7th January 2025
NZHL Wellington Coastal 19th December 2024 6th January 2025
NZHL Wellington City 19th December 2024 22nd January 2025
NZHL Kapiti Coast 20th December 2024 30th December 2024
NZHL Harbour City 20th December 2024 13th January 2025
NZHL Wellington Central Open via phone and email
NZHL Paraparaumu 20th December 2024 13th January 2025
NZHL Johnsonville 23rd December 2024 15th January 2025
NZHL Lambton Quay 20th December 2024 13th January 2025
NZHL Mana Open via phone and email
NZHL Nelson Bays 20th December 2024 6th January 2025
NZHL Nelson 20th December 2024 13th January 2025
NZHL Blenheim 20th December 2024 6th January 2025
NZHL West Coast 23rd December 2024 9th January 2025
NZHL Christchurch East 20th December 2024 9th January 2025
NZHL Papanui 23rd December 2024 9th January 2025
NZHL Christchurch Urban 20th December 2024 9th January 2025
NZHL Christchurch North West 20th December 2024 9th January 2025
NZHL Christchurch North 20th December 2024 13th January 2025
NZHL Christchurch 20th December 2024 6th January 2025
NZHL Whitmore 20th December 2024 9th January 2025
NZHL Canterbury Metro 20th December 2024 7th January 2025
NZHL Pegasus Bay 20th December 2024 9th January 2025
NZHL Garden City 20th December 2024 7th January 2025
NZHL Ashburton 23rd December 2024 9th January 2025
NZHL Timaru 23rd December 2024 9th January 2025
NZHL Southern Lakes 20th December 2024 13th January 2025
NZHL Dunedin Metro 23rd December 2024 10th January 2025

The NZHL Team wish you a happy (and safe) holiday.